Reach us at
You can raise the complaints by calling the Customer Care Toll-Free Number available on our official website, by emailing us at customercare@piramal.com, or by visiting the nearest branch to speak with the Branch Operations Manager (at Retail Loan branches) or the Branch Manager/Assistant Branch Manager (at Microfinance branches). All complaints will be addressed promptly upon receipt.
- Call us on our toll free number
- 1800 266 6444
- Email us your queries on
- customercare@piramal.com
- Visit your nearest branch
- Locate our Branches
- Got questions ?
- Get them answered here
Reach out to Grievance Redressal Officer
If you are not satisfied with the resolution provided at Level 1, or if the query remains unresolved for more than 10 days, the concern can be escalated to Level 2. To do so, you may write to us directly at grievances@piramal.com. The details will be forwarded to our Grievance Redressal Officer, who will assist you in resolving the matter at the earliest.
Reach out to Principal Nodal Officer
If you are not satisfied with the resolution provided at Level 2 or his/her queries is not solved within 15 days, you may escalate to the Principal Nodal Officer - Ms. Hetal Parihar. Please enter your Service Request Number and describe your issue in the message box below, then click submit. The details will be forwarded to our Principal Nodal Officer, who will assist you in resolving the matter at the earliest.
Approach the Ombudsman at RBI
In case of non-addressal of the complaint to the customer's satisfaction within a period of 30 days from the customer may approach the RBI Ombudsman Office by lodging a complaint online or may write to below mentioned address:
-
Centralized Receipt and Processing Centre,
Reserve Bank of India,
4th Floor,
Sector 17, Chandigarh - 160017
- Toll Free Number
- 14448
