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About Us

Piramal Group is a global conglomerate with interests in Pharma, Financial Services, and Real Estate, operating in over 30 countries with a presence in 100+ markets. Guided by Chairman Ajay Piramal and the ethos of “Doing Well and Doing Good”, the Group emphasizes responsible business and long-term stakeholder value.

Piramal Finance caters to the diverse credit needs of Bharat—India’s underserved markets—offering products like Affordable & Mass Affluent Housing Loans, Loans Against Property, Small Business Loans, Digital Personal Loans, Used-Car Loans, and Purchase Finance.

With a "Digital at its Core" strategy, the company integrates AI-driven platforms with physical touchpoints to personalize experiences and improve financial access across Tier I, II, and III cities.

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Job Description

Job Title: Relationship Manager / Senior Relationship Manager

Business Unit: Retail Finance Group

Domain: Housing Finance

Department: Housing Finance

Location: Pan-India

Band/Grade: As per role (Manager / Sr. Manager)

Travel Requirement: Extensive and Local

Key Responsibilities

Sales & Business Development

  • Acquire Home Loan customers through open market sourcing and developer relationships
  • Drive business for Home Loans up to ₹75 lakhs, with a focus on affordable housing segments
  • Build brand visibility for Piramal in the assigned catchment
  • Identify and pursue cross-sell opportunities (e.g., insurance, top-up loans) from existing customers

Channel & Partner Management

  • Empanel, train, and activate channel partners; ensure timely channel payouts
  • Maintain and grow relationships with builders for APF (Approved Project Files) and bulk sourcing
  • Source builder project files and ensure timely project approvals through internal processes

Customer Onboarding & Loan Processing

  • Ensure end-to-end management of the loan lifecycle: inquiry, application, verification, sanction, documentation, disbursement, and post-sales service
  • Guide customers on loan features including rate of interest, processing fees, terms, and conditions
  • Communicate reasons for rejection transparently to customers when applicable

Operational & Regulatory Compliance

  • Ensure all files are completed as per the company checklist and submitted within TAT (Turnaround Time)
  • Adhere strictly to KYC norms and internal policy & regulatory requirements (RBI, NHB)
  • Coordinate with Operations and Credit teams for seamless processing and documentation
  • Address and resolve PDD (Post-Disbursal Document) issues in collaboration with the Ops team

Customer Service & Retention

  • Deliver exceptional customer service—including query resolution, timely updates, complaint handling, and retention efforts
  • Take ownership of early delinquencies and collaborate with the Collections and Credit teams to mitigate risks

Qualifications:

  • Graduate from a reputed college or university
  • Postgraduate degree (MBA/PGDM) preferred but not mandatory
  • 1 to 5 years of relevant experience in Housing Finance or Mortgage Industry, preferably in the affordable/mass affluent segment
  • Proven ability to liaise and coordinate with customers, channel partners, and cross-functional teams
  • Strong verbal and written communication skills
  • Comfortable working in fast-paced, target-driven environments with tight timelines